Introducing Enhanced Online Security
Citizens Community Bank is working hard to add additional security
measures to our online banking services so that our customers have the
confidence that their information is being protected.
Citizens Community Bank will be adding an
additional layer of security that will change the way you log into our
internet banking service. These changes will provide even greater levels
of protection against fraudulent attacks such as phishing, spoofing, key
logging and identify theft. All users will be required to select
challenge questions and answers, select a unique image and create a
personal description for the image that is only known by you. Each time
you log in thereafter, the image will appear to verify to you that you
are on the official Citizens Community Bankís website before entering
your password. You will not have to select a new password during this
The final level of the new security is the authentication of your
computer. Citizens Community Bank has the ability to recognize the
computer or computers from which you usually log on. If our system
detects a suspicious login due to an unfamiliar computer, it will
automatically present you with challenge questions that were previously
ONCE THE NEW LAYERS OF SECURITY ARE IN PLACE, GETTING STARTED IS EASY!
Step 1: Login using your User Code.
Step 2: Select a picture from the image library.
Step 3: Create a personal description to the image.
Step 4: Select your challenge questions and provide your answers.
Step 5: Select whether to register this computer. (Note: Only register
personal computers that you frequently use and are not available for
Step 6: Select NEXT
The next time you log onto our internet banking service, Citizens
Community Bank will recognize you and display the image and personal
description you selected. If we donít recognize the computer you are
using to log in, we will ask you to answer one of the security questions
you previously created. After completion of the steps above, if you
donít see the image you selected, exit the site immediately and notify