Introducing Enhanced Online Security
Citizens Community Bank is working hard to add additional security
measures to our online banking services so that our customers have the
confidence that their information is being protected.
Citizens Community Bank will be adding an
additional layer of security that will change the way you log into our
internet banking service. These changes will provide even greater levels
of protection against fraudulent attacks such as phishing, spoofing, key
logging and identify theft. All users will be required to select
challenge questions and answers.
The final level of the new security is the authentication of your
computer. Citizens Community Bank has the ability to recognize the
computer or computers from which you usually log on. If our system
detects a suspicious login due to an unfamiliar computer, it will
automatically present you with challenge questions that were previously
ONCE THE NEW LAYERS OF SECURITY ARE IN PLACE, GETTING STARTED IS EASY!
Step 1: Login using your User Code.
Step 2: Select your challenge questions and provide your answers.
Step 3: Select whether to register this computer. (Note: Only register
personal computers that you frequently use and are not available for
Step 4: Select NEXT
The next time you log onto our internet banking service, Citizens
Community Bank will recognize you. If we donít recognize the computer
you are using to log in, we will ask you to answer one of the security
questions you previously created.
Will customers need to do anything differently when logging into online banking?
Customers will use the same login process when accessing Retail or Business Online banking. After entering their Access ID, they will simply look to verify the website URL address bar is green and then enter their password.
What is the Extended Validation SSL Certificate?
It is a more secure site certificate that enables special features in client browsers to demonstrate increased trust in the site they are accessing.
How will I know when I am accessing the enhanced site?
For most users accessing a site with an Extended Validation SSL Certificate, the URL bar will turn green and you will see UFS, LLC listed. All major browsers have slightly different methods of displaying an EV enabled website
Is Multi Factor Authentication less secure without the Image and Pass Phrase?
No. The upgrade to MFA 2.0 in July of 2014 introduced adaptive authentication technology. This technology takes a risk based approach to enabling strong multifactor authentication device forensics and behavioral analysis. It utilizes the following data elements to identify the device:
- User-agent String app name, version, host operating system, language
- User Screen information color depth, width, height and vertical space
- Software Plug-ins software plug-ins installed on the userís browser
- Current Time userís current time-zone
- Language userís browser language
- Java whether Java is enabled
- Cookies whether cookies are enabled